RR
Russell R
1 reviews | Active since Jan 2017
28 Jan 2019, 12:33
Pathetic service from Standard Bank Credit Card Division
I app**** for a limit increase on my credit card on the 14/01/2019 to which i was advised i will get an answer in three working days. Its now the 28/01/2019 and i still don`t have an answer. after numerous phone calls to the call centre, incompetence has defeated me. Made another failed attempted to get an answer today...once again incompetence prevailed. I`m at a loss...This is by far the worst service ever received.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
28 Jan 2019, 13:02Dear Russell Roman
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply28 Jan 2019, 13:02
Official
Dear Russell Roman
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
***
Standard Bank's replyOfficial
31 Jan 2019, 10:24Dear Russell Roman
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been resolved.
Kind regards
Joseph Fallie
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been resolved.
Kind regards
Joseph Fallie
Complaint Resolution Centre
***
Standard Bank's reply31 Jan 2019, 10:24
Official
Dear Russell Roman
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been resolved.
Kind regards
Joseph Fallie
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been resolved.
Kind regards
Joseph Fallie
Complaint Resolution Centre
***