Pathetic service from Standard Bank card division

My wife was offered a credit card update which she accepted, She asked that it be sent to our nearest branch 90min away. it was sent to a branch 4 hrs drive away. 2 weeks ago we asked that it be sent to the correct branch. Two days ago it was still at the branch 4 hrs drive away. Now her original card has been stopped and with it her internet banking, but the card is still miles away, The help line are pathetic and she has children that rely on her to support them with internet payments. so we sit and wait.....!!!! Punished for Standard Banks poor service