ET
Edward T
1 reviews | Active since Jan 2019
17 Feb 2020, 11:17
Pathetic service from Standard Bank Call Centre (***)
So I requested for a 12 month bank statement on the 6th of February and was informed that I would receive it by the 10th of February. This was accompanied by an email to confirm so. On the 11th I followed up and was given an excuse and promised the matter would be resolved. On the 13th of February I followed up again and someone took my cell number with a promise to update me the next day without fail. This did not materialize. Today (17 February, I phone again only to be put on hold for exactly 10 MINUTES until I had to just hang up (which I feel could be deliberate. Standard Bank, surely you can do better, this is absolutely NOT the way to do business especially in this day and age.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
19 Feb 2020, 15:37Hello Edward
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply19 Feb 2020, 15:37
Official
Hello Edward
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
ET
Edward T's updateReviewer Update
20 Feb 2020, 15:46Hello AGAIN Standard Bank,
So apparently you respond to me saying my issue will be addressed as a matter of urgency. This brings me to my next question: How URGENT is your URGENCY? This is 24 hrs later and no one has contacted me neither have I received my requested bank statement. Why does it have to seem like I am requesting for a favour yet I am paying for all these services?
With this kind of appalling service, this gives me a countless reasons to move to other banks.
By the way: You should consider changing a name because nothing is standard or anywhere near standard about your service.
So apparently you respond to me saying my issue will be addressed as a matter of urgency. This brings me to my next question: How URGENT is your URGENCY? This is 24 hrs later and no one has contacted me neither have I received my requested bank statement. Why does it have to seem like I am requesting for a favour yet I am paying for all these services?
With this kind of appalling service, this gives me a countless reasons to move to other banks.
By the way: You should consider changing a name because nothing is standard or anywhere near standard about your service.
ET
Edward T's update20 Feb 2020, 15:46
Reviewer Update
Hello AGAIN Standard Bank,
So apparently you respond to me saying my issue will be addressed as a matter of urgency. This brings me to my next question: How URGENT is your URGENCY? This is 24 hrs later and no one has contacted me neither have I received my requested bank statement. Why does it have to seem like I am requesting for a favour yet I am paying for all these services?
With this kind of appalling service, this gives me a countless reasons to move to other banks.
By the way: You should consider changing a name because nothing is standard or anywhere near standard about your service.
So apparently you respond to me saying my issue will be addressed as a matter of urgency. This brings me to my next question: How URGENT is your URGENCY? This is 24 hrs later and no one has contacted me neither have I received my requested bank statement. Why does it have to seem like I am requesting for a favour yet I am paying for all these services?
With this kind of appalling service, this gives me a countless reasons to move to other banks.
By the way: You should consider changing a name because nothing is standard or anywhere near standard about your service.
Standard Bank's replyOfficial
27 Feb 2020, 18:14Dear Edward Tashayawedu
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply27 Feb 2020, 18:14
Official
Dear Edward Tashayawedu
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***