TP
Ta P
1 reviews | Active since Oct 2023
06 Oct 2023, 14:13
Pathetic service from Standard Bank
I’ve had a VAF account with Standard Bank since September last year and in addition to my debit order every month I also pay a lump sum towards my account. In August I paid an additional R15000 toward my account however it did not reflect in my VAF account . I queried it with the VAF department and Naomi advised me that the money is not allocated and she will use the credit to reduce my term. After 2 weeks I received an email notifying me that my term has been reduced and the matter is resolved however when I looked at my statement the R15000 still did not appear. I queried further with both Naomi and the manager at the Stanger branch as well as the prestige bankers to resolve this. They informed me that it is a system error and assured me that the matter will be escalated and resolved. I then started receiving Emails and SMSs from Standard Bank’s attorneys (MacRobert Attorneys)stating that my account has been handed over for being in arrears. I lodged a complaint and the prestige bankers sent a letter to the attorneys stating that my account is not in arrears and they are investigating the issue. Even after the letter was sent I still received emails from MacRobert as well as another attorney. It has been a month and a half and Standard Bank has not resolved this and I have not got any positive feedback regarding the matter. I’m very disappointed with the service I received , Standard Bank is definitely not a reliable bank !
Helpful (0)
Replies (26)0
Replies (26)
Standard Bank's replyOfficial
06 Oct 2023, 14:16Hi Ta Pillay
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Oct 2023, 14:16
Official
Hi Ta Pillay
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
06 Oct 2023, 17:02Good Day
We will reach you using your Telephone number.
Kind Regards
Standard Bank Hello Peter Team
***
We will reach you using your Telephone number.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Oct 2023, 17:02
Official
Good Day
We will reach you using your Telephone number.
Kind Regards
Standard Bank Hello Peter Team
***
We will reach you using your Telephone number.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
09 Oct 2023, 15:50Hi Ta Pillay
Thank you for taking our call. We appreciate you giving us the chance to resolve your complaint, and we thank you for that. We're happy we could help. Please change your rating in accordance with the service you received.
Do not hesitate to contact us if you require any additional help.
Thank you for taking our call. We appreciate you giving us the chance to resolve your complaint, and we thank you for that. We're happy we could help. Please change your rating in accordance with the service you received.
Do not hesitate to contact us if you require any additional help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply09 Oct 2023, 15:50
Official
Hi Ta Pillay
Thank you for taking our call. We appreciate you giving us the chance to resolve your complaint, and we thank you for that. We're happy we could help. Please change your rating in accordance with the service you received.
Do not hesitate to contact us if you require any additional help.
Thank you for taking our call. We appreciate you giving us the chance to resolve your complaint, and we thank you for that. We're happy we could help. Please change your rating in accordance with the service you received.
Do not hesitate to contact us if you require any additional help.
Kindest regards,
Standard Bank Hello Peter Team
TP
Ta P's updateReviewer Update
10 Oct 2023, 09:37Hi
The matter is not resolved completely- my instalment amount is still incorrect. Geraldine was aware of it during the investigation and I did advise her now that it is still incorrect but I didn’t receive a response from her or the VAF team
The matter is not resolved completely- my instalment amount is still incorrect. Geraldine was aware of it during the investigation and I did advise her now that it is still incorrect but I didn’t receive a response from her or the VAF team
TP
Ta P's update10 Oct 2023, 09:37
Reviewer Update
Hi
The matter is not resolved completely- my instalment amount is still incorrect. Geraldine was aware of it during the investigation and I did advise her now that it is still incorrect but I didn’t receive a response from her or the VAF team
The matter is not resolved completely- my instalment amount is still incorrect. Geraldine was aware of it during the investigation and I did advise her now that it is still incorrect but I didn’t receive a response from her or the VAF team
Standard Bank's replyOfficial
10 Oct 2023, 09:42Hi Ta Pillay
We appreciate you responding to us.
We will follow up and provide feedback.
Kindest regards,
We appreciate you responding to us.
We will follow up and provide feedback.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 Oct 2023, 09:42
Official
Hi Ta Pillay
We appreciate you responding to us.
We will follow up and provide feedback.
Kindest regards,
We appreciate you responding to us.
We will follow up and provide feedback.
Kindest regards,
Standard Bank Hello Peter Team
TP
Ta P's updateReviewer Update
10 Oct 2023, 10:30Thank you. Please can this be marked as urgent
This has been going on for 1 and a half months now and Geraldine kept telling me that it’s a unique issue and they don’t know how to resolve it but once you guys intervened it was suddenly solved in less than 2 days
This has been going on for 1 and a half months now and Geraldine kept telling me that it’s a unique issue and they don’t know how to resolve it but once you guys intervened it was suddenly solved in less than 2 days
TP
Ta P's update10 Oct 2023, 10:30
Reviewer Update
Thank you. Please can this be marked as urgent
This has been going on for 1 and a half months now and Geraldine kept telling me that it’s a unique issue and they don’t know how to resolve it but once you guys intervened it was suddenly solved in less than 2 days
This has been going on for 1 and a half months now and Geraldine kept telling me that it’s a unique issue and they don’t know how to resolve it but once you guys intervened it was suddenly solved in less than 2 days
Standard Bank's replyOfficial
10 Oct 2023, 11:34Hi Ta Pillay
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 Oct 2023, 11:34
Official
Hi Ta Pillay
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
TP
Ta P's updateReviewer Update
10 Oct 2023, 13:35Thank you I await feedback
TP
Ta P's update10 Oct 2023, 13:35
Reviewer Update
Thank you I await feedback
Standard Bank's replyOfficial
10 Oct 2023, 14:29Good Day
We will privide you with feedback as soon as possible.
Kind Regards
Standard Bank Hello Peter Team
***
We will privide you with feedback as soon as possible.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Oct 2023, 14:29
Official
Good Day
We will privide you with feedback as soon as possible.
Kind Regards
Standard Bank Hello Peter Team
***
We will privide you with feedback as soon as possible.
Kind Regards
Standard Bank Hello Peter Team
***
TP
Ta P's updateReviewer Update
10 Oct 2023, 15:16I still haven’t received any communication from Geraldine or the VAF team after sending them emails. The service from them is really poor and unprofessional
TP
Ta P's update10 Oct 2023, 15:16
Reviewer Update
I still haven’t received any communication from Geraldine or the VAF team after sending them emails. The service from them is really poor and unprofessional
Standard Bank's replyOfficial
10 Oct 2023, 15:23Good day
Thank you for getting back to us, we will flag this matter with the VAF team.
Kindly await feedback from the team.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we will flag this matter with the VAF team.
Kindly await feedback from the team.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Oct 2023, 15:23
Official
Good day
Thank you for getting back to us, we will flag this matter with the VAF team.
Kindly await feedback from the team.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we will flag this matter with the VAF team.
Kindly await feedback from the team.
Kind Regards
Standard Bank Hello Peter Team
***
TP
Ta P's updateReviewer Update
12 Oct 2023, 10:33My matter is still not resolved
TP
Ta P's update12 Oct 2023, 10:33
Reviewer Update
My matter is still not resolved
Standard Bank's replyOfficial
12 Oct 2023, 10:55Good Day Ta
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Oct 2023, 10:55
Official
Good Day Ta
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
TP
Ta P's updateReviewer Update
12 Oct 2023, 13:52Please can I have an update on progress
TP
Ta P's update12 Oct 2023, 13:52
Reviewer Update
Please can I have an update on progress
Standard Bank's replyOfficial
12 Oct 2023, 14:27Good day
We will follow up with our team.
Please be on the look out for further feedback.
Sorry for the inconvenience.
Kind Regards
Standard Bank Hello Peter Team
***
We will follow up with our team.
Please be on the look out for further feedback.
Sorry for the inconvenience.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Oct 2023, 14:27
Official
Good day
We will follow up with our team.
Please be on the look out for further feedback.
Sorry for the inconvenience.
Kind Regards
Standard Bank Hello Peter Team
***
We will follow up with our team.
Please be on the look out for further feedback.
Sorry for the inconvenience.
Kind Regards
Standard Bank Hello Peter Team
***
TP
Ta P's updateReviewer Update
13 Oct 2023, 11:32I still haven’t received feedback since Tuesday despite multiple emails
TP
Ta P's update13 Oct 2023, 11:32
Reviewer Update
I still haven’t received feedback since Tuesday despite multiple emails
Standard Bank's replyOfficial
13 Oct 2023, 11:35Good day
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch with further feedback.
Please be on the look out for further feedback.
Kind Regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch with further feedback.
Please be on the look out for further feedback.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Oct 2023, 11:35
Official
Good day
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch with further feedback.
Please be on the look out for further feedback.
Kind Regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch with further feedback.
Please be on the look out for further feedback.
Kind Regards
Standard Bank Hello Peter Team
***
TP
Ta P's updateReviewer Update
06 Nov 2023, 11:21My matter is still not resolved . The serve from Standard Bank VAF is pathetic. I haven’t received any communication from them
TP
Ta P's update06 Nov 2023, 11:21
Reviewer Update
My matter is still not resolved . The serve from Standard Bank VAF is pathetic. I haven’t received any communication from them
Standard Bank's replyOfficial
06 Nov 2023, 11:25Good Day Ta
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Nov 2023, 11:25
Official
Good Day Ta
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
TP
Ta P's updateReviewer Update
06 Nov 2023, 11:43I highly doubt it is being prioritised. How can your team not know how to solve a simple issue. They keep saying that they don’t know how to fix it and they’re trying different options. How hard is it to CORRECT AN INSTALMENT AMOUT ON THE STANDARD BANK APP . It should not be taking more than 3 weeks. It means that your team is ***********. I will be lodging a complaint with the ombudsman- kindly provide me with the contact details
TP
Ta P's update06 Nov 2023, 11:43
Reviewer Update
I highly doubt it is being prioritised. How can your team not know how to solve a simple issue. They keep saying that they don’t know how to fix it and they’re trying different options. How hard is it to CORRECT AN INSTALMENT AMOUT ON THE STANDARD BANK APP . It should not be taking more than 3 weeks. It means that your team is ***********. I will be lodging a complaint with the ombudsman- kindly provide me with the contact details
TP
Ta P's updateReviewer Update
06 Nov 2023, 11:44* your team is ************. Why have you blurred out the word?
TP
Ta P's update06 Nov 2023, 11:44
Reviewer Update
* your team is ************. Why have you blurred out the word?
Standard Bank's replyOfficial
06 Nov 2023, 11:51Good Day Ta.
We sincerely apologise for the interruption in service.
We will get our consultants to reach as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
We sincerely apologise for the interruption in service.
We will get our consultants to reach as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Nov 2023, 11:51
Official
Good Day Ta.
We sincerely apologise for the interruption in service.
We will get our consultants to reach as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
We sincerely apologise for the interruption in service.
We will get our consultants to reach as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
TP
Ta P's updateReviewer Update
06 Nov 2023, 12:06Please provide details for ombudsman as requested
TP
Ta P's update06 Nov 2023, 12:06
Reviewer Update
Please provide details for ombudsman as requested
Standard Bank's replyOfficial
06 Nov 2023, 13:20Good Day Ta
We will forward your request to the correct department as soon as possible.
Kind Regards
Standard Bank Hello Peter Team
***
We will forward your request to the correct department as soon as possible.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Nov 2023, 13:20
Official
Good Day Ta
We will forward your request to the correct department as soon as possible.
Kind Regards
Standard Bank Hello Peter Team
***
We will forward your request to the correct department as soon as possible.
Kind Regards
Standard Bank Hello Peter Team
***
TP
Ta P's updateReviewer Update
09 Nov 2023, 09:30It’s been 3 days and still no communication from you guys.
TP
Ta P's update09 Nov 2023, 09:30
Reviewer Update
It’s been 3 days and still no communication from you guys.
Standard Bank's replyOfficial
09 Nov 2023, 09:33Hi Ta Pillay
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Nov 2023, 09:33
Official
Hi Ta Pillay
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***