Pathetic service from Standard Bank

I haven't been receiving sms's with all my transactions for over a week now. I tried transferring cash in an emergency situation over the weekend afternoon but couldn't proceed due to not getting any OTP's. I called Std bank ***was on hold until I hung up after 15 minutes of listening to their voice informing me their cinsultants are busy at the moment. I gave up. On Monday morning, I was told I have failed their verification when all answers were correct. I requested to be referred to someone senior since they couldn't tell me which question I got wrong. Lungisile Nkomo referred me to Lerato Siwedza who was going to call me.

I am still waiting and cannot process this urgent transaction. Lerato Siwedza the supervisor didn't bother to contact me.

I still have this urgent situation but I can't transfer any cash since I don't get any sms's from Standard Bank.

What kind of service is this????