Pathetic Service from Standard Bank

I have relocated to Bahrain and had to get a new sim card with a local number, Qban code does not work on my new phone. I have attempted to contact the call centre on at least 10 occasions without any answer after sitting in a calling for over 20 minutes each time. I have also sent 3 emails with complaints and nobody bothers to reply to my email. The service at standard bank is pathetic to say the least can someone PLEASE call me on +*** or my wife on the listed number below, however if calling on my wives number it must be after 2.30pm.