Pathetic service from Standard Bank and its not the first time!

Standard Bank invites their customers to apply for a loan online yet their system does not work efficiently, so much for their efficient service as they like to call themselves. We went into the bank to fix a system problem as our loan was approved but did not go through, their system referred us into the branch. We went to Clearwater Mall and not surprising at all, none of the consultants knew how to assist us, all they could tell us was there is nothing they can do. The branch manager is apparently new and knows nothing! How the heck do you have a branch manager who does not know how to fix a customer problem? They logged a call with some external company and promised to get feedback for us as they so called "understood" the urgency of getting this sorted, still no feedback. They do not answer their emails or telephone calls, how professional and what helpful service! Why offer a customer a loan if you your system fails? why have branch consultants who do not know how to fix a customers problems? We have been with Standard Bank for over 10 years and I think its time to move to a bank that can actually service their customers! I am tired of Standard Banks pathetic service, all they do is take from their customers and give nothing back not even as little as efficient service!