Pathetic service from standard bank

Guys please I encourage people to stay away from standard bank,the level of incompetence in this bank is appalling, its pathetic, not forgetting they are *******,and the level of assistance from staff to resolve a simple situation is zero,pathetic,they have a handbook that mandatory in terms of procedures, which they don't adhere to,so how this bank is running is a miracle to me,after 25 years of being with this pathetic bank I finally am going to separate myself from this pathetic bank and pathetic service we receive from this bank, and I encourage everyone that has been experiencing incompetence from this bank to also separate themselves from this bank,headoffice wouldn't care also about our concerns, so Guys stand up against this kind of pathetic incompetence service from this bank,I go to standard bank verulam,and the amount of nonsense that's happening there is disgusting,,money was put into a closed account, which their procedure is to reverse the money back to the source within 3 working days,well its the 29th may and I'm still waiting for their useless refund team to come to the party,if we owe them money ,they would charge interst on that money, now unfortunately for me my kids school fees hasn't been paid, which will accumulate interest, that I have to pay due to incompetence from standard bank, these guys are to relaxed, and don't give a **** about us,I've been running back and forth for weeks to resolve the situation, and told them to please transfer the money into my active account, which that they can't do...honestly are these guys for real, pathetic to a different level