aX
aRTHUR X
1 reviews | Active since Aug 2009
02 Nov 2023, 09:08
Pathetic Service from Standard bank
On October 31, 2023, Standard Bank sent me a settlement offer as a full and final settlement of my loan account, which I accepted and paid the lump sum stated in the settlement letter.subsequently, standard bank lawyers acknowledged receipt of the payment and told me that they will directly speak with standard head office to reconcile my account and send me a paid up letter. However, on November 2, I received a call from another Standard Bank lawyers demanding that I settle the same account or they will take legal action. This is clearly unacceptable from Standard Bank; instead of receiving a paid up letter, I am receiving a demand letter, which is completely illogical given that I have settled this account.
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
02 Nov 2023, 09:15 Dear Arthur
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Nov 2023, 09:15
Official
Dear Arthur
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
aX
aRTHUR X's updateReviewer Update
02 Nov 2023, 15:52Still waiting for a feedback on the matter.
aX
aRTHUR X's update02 Nov 2023, 15:52
Reviewer Update
Still waiting for a feedback on the matter.
Standard Bank's replyOfficial
02 Nov 2023, 17:10Hi Arthur
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Nov 2023, 17:10
Official
Hi Arthur
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
aX
aRTHUR X's updateReviewer Update
06 Nov 2023, 11:15Empty promises ,still no response
aX
aRTHUR X's update06 Nov 2023, 11:15
Reviewer Update
Empty promises ,still no response
Standard Bank's replyOfficial
06 Nov 2023, 11:22Good Day Arthur
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Nov 2023, 11:22
Official
Good Day Arthur
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
aX
aRTHUR X's updateReviewer Update
13 Nov 2023, 11:50Still no response
aX
aRTHUR X's update13 Nov 2023, 11:50
Reviewer Update
Still no response
Standard Bank's replyOfficial
13 Nov 2023, 11:56Dear Arthur
We apologize for the delay experience whist dealing with us, kindly await a call from our team to provide feedback on the status of this matter.
We apologize for the delay experience whist dealing with us, kindly await a call from our team to provide feedback on the status of this matter.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Nov 2023, 11:56
Official
Dear Arthur
We apologize for the delay experience whist dealing with us, kindly await a call from our team to provide feedback on the status of this matter.
We apologize for the delay experience whist dealing with us, kindly await a call from our team to provide feedback on the status of this matter.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
14 Nov 2023, 16:51Good Day Arthur
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Nov 2023, 16:51
Official
Good Day Arthur
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***