Pathetic service from Standard bank

Good day

Please take note this morning I received an SMS showing that the motor vehicle finance Dept. had debit my account with R5500 rand I then called in to query why was my account debited R5500 they told me due me having a insurance policy with motor assist I never took any policy with motor assist and I would like to know who had action or gave consent for this policy to be taken out I tried to call the call centre number *** and the phone went to voice mail I then sent the email below and still did not get any answer I then called into the insurance dept. who then transferred me to Motor assist and I spoke to Pauline who confirmed that she had received my email to cancel the policy and she even told me that I should get my money refunded within 7 to 14 working days this has offset my budget and I have to now make arrangements to settle my credit card instalment due to shortage of funds the amount of R5500 is not the amount reflecting on my statement. I have finally decided to close my account with standard bank as they have proven to be bank run by *********because I am not getting any help in resolving my issue

Please can you