LB
Louise B
1 reviews | Active since Jun 2021
14 Aug 2021, 12:14
Pathetic Service from Standard Bank
Pathetic service I phone the bank to change my email address no I have to do it at the bank I go to the bank the customer service lady made me wait untill it was done at card devision. So comes July I dont receive my statements I phoned in Fabian Lategan phoned me back and told me its correct he does not understand why I do not receive it he said he will come back to me the same day it is now August still I do not receive my statements I emailed him no acknowledgement I email him and card devision no acknowledgement again from him that is only acceptable if he died within this month past otherwise this service is pathetic from Standard Bank
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Louise B's updateReviewer Update
14 Aug 2021, 18:34Suddenly he rep**** this afternoon with all the excuses in the world and said he will revert on Monday doubt if anyone can belief him. Lastly when one goes on leave work do not stand still you hand current cases to the colleague in same dept seems Standard Bank is worse than the government with excuses so for example if a teller go on leave there will not be anyone to assist clients so actually bank is close please I am not a youngster falling for excuses like this
LB
Louise B's update14 Aug 2021, 18:34
Reviewer Update
Suddenly he rep**** this afternoon with all the excuses in the world and said he will revert on Monday doubt if anyone can belief him. Lastly when one goes on leave work do not stand still you hand current cases to the colleague in same dept seems Standard Bank is worse than the government with excuses so for example if a teller go on leave there will not be anyone to assist clients so actually bank is close please I am not a youngster falling for excuses like this
Standard Bank's replyOfficial
15 Aug 2021, 00:27Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply15 Aug 2021, 00:27
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)