Pathetic Service from Standard Bank

I only gave 1 star because you cant give zero stars *** Hello Peter !!!

Standard Bank has to be one of the most pathetic institution's I have ever had to deal with. I have an old Business account with them that I have not used in years my partner and I split up he continued with the Business and I moved to the UK. I get notified of an outstanding amount on the Credit Card account but we never had credit cards at that time, I try to get more details turns out my ex partner app**** for a credit card and has now absconded leaving a mess.

I ask the lawyer if I settle this can we close the account they say no I am not authorized on the account as its been so long, how can they expect me to settle if I am not able to close the account ??

almost going 2 years now seems that Standard Bank allowed my ex partner to remove himself from the account with my knowledge or consent and then continue to use the credit card issued to the account he is no longer authorized on!! *** Standard Bank!!! NO RED FLAGS there your money is safe with Standard Bank,

So to add insult to injury this has been going on since 2006 so Standard Bank has been replacing expired cards for this guy on an account that he has no access too!!! I mean zero FICA RICO POPI or whatever that stuff is I mean *** Standard Bank ???

Then they try to strong arm me with Lawyers but its been 2 years and I still do not have any plausible answers from Standard Bank to resolve this mess.

I mean its clear as day some poor admin person ****ed up and made an honest mistake by allowing this guy to remove himself from the account.

the second issue is that Standard Bank and Standard Bank Credit card division are still using Papyrus to communicate with each other.

I mean I went into the branch and the Current account people did not even now there was an issue on the Credit Card side of things quite literally there is a column with an account number of the credit card they operate in silos in 2024.

I have been though all there resolution channels I have even tried the OBSSA Standard Bank is literally the worst bank in the world

I would really think twice before trusting them with my Money I hope this helps someone avoid terrible service , and hopefully someone who actually gives a **** about Standard Bank can help me resolve this mess

Regards Warren