Pathetic Service from Standard bank

I can't begin to describe the disgust i feel over the service i have received from standard bank. I made an international transfer on the 16th of February 2021, ideally the beneficiary should have received the funds on the 18th of feb. Till date they have been saying the foreign bank has placed the funds on hold and requested an explanation from my side which i provided. They have not gotten back to me and neither has the money cleared. What upsets me the most is that they keep saying they will get back to me and they do not. I have spent alot of money on follow ups as i am out of the country and have to roam call. This is the most pathetic service i have ever received. The money was meant to be used for an investment which is now not even possible. Very *********** call centre agents. This issue remains unresolved and its almost 2 weeks since i transacted.