Pathetic service from Standard Bank

On 23 October 2021 international on line ********** transactions were processed through my credit card. In a frantic state I tried for some assistance from the bank - failed their security check twice and call center assistance is non existent. They reversed the ********** transactions but not the R 2,405.74 bank charges. I sent an e mail on 4 November 2021. Michael v d Walt "banker" responded on 16 Nov. and requested details which I submitted on 16 Nov. 13 December I requested feedback and again on 6 Jan 2022. I had no response to my e mails. On 4 occasions I tried to phone the call center and hours later I was transferred to several different departments and Mr Michael was never available. On 21 February I visited the Lynnwood (Grove shopping center) branch and spent one and a half hours inside the bank after waiting 30 minutes outside the bank. Mathohonsi Sabata assisted me and found the same incompetence with their call center. At closing time Tshepo his senior popped in and I handed him copies of all the e mails. He promised to personally resolve the issue. Needless to say two weeks later I have not had the courtesy of a phone call or e mail. I am now closing all my accounts with Standard bank after 50 years. Their service to customers is non existent. Ria Mohaud