1 reviews | Active since Oct 2018
Pathetic service from Standard Bank
Once again when I have to contact the bank I get polite call centre agents who say nice things, conduct exhaustive Q&A security-checks, place me on hold for 20 minutes sometimes, etc. Then they give me a reference number and promise resolution of the matter "within 40 hours". But, as ever, nothing is resolved or fixed after a week, and I am back to square one, with being on hold, doing security checks and speaking with charming but ultimately unhelpful agents. It is maddening.
Good Day
We apologize for the inconvenience and frustration caused in your experiencing.
We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.
We greatly appreciate your continued support.
Regards
Complaint Resolution Centre
Tell: ***
Fax: ***
Email: ***
Good Day
We apologize for the inconvenience and frustration caused in your experiencing.
We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.
We greatly appreciate your continued support.
Regards
Complaint Resolution Centre
Tell: ***
Fax: ***
Email: ***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***