Pathetic service from standard bank

I wish there was a no star.....

1) App**** for homeloan online. It was pre-approved with message a consultant will call me. 48 hours later and nothing. I phoned them this morning to enquire about the status of my application. The consultant asked me the security questions to verify it is the correct person... Authentication failed!!! I have answered all the answers correctly but according to their system it is incorrect, so where so they get details from me which clearly is incorrect???! So now i have to go to a branch to identify myself!!!! I have specifically went online and phone because i do not have time to go to a branch as i am working full - time.

2) lost my credit card and had to apply for a new one. They asked me which branch to send the card to. I clearly stated the Gezina branch. They send my card to NORTHGATE!! So yes, i still dont have a credit card as i am staying in PRETORIA

I will not engage with standard bank again for any service.