AN
An N
1 reviews | Active since Nov 2018
10 Aug 2020, 16:21
PATHETIC SERVICE FROM STANDARD BANK
SR ***
On 16th April 2020 I emailed Standard Bank enquiring about a payment holiday on my vehicle account. Without my knowledge / approval / application a payment holiday was granted and processed.
Since May 2020 I have been sending emails to various departments and people at Standard Bank, I have also requested for a manager / supervisor to help resolve their error, but in vain!
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Standard Bank's replyOfficial
10 Aug 2020, 18:23Hello An
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply10 Aug 2020, 18:23
Official
Hello An
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
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