PATHETIC SERVICE FROM STANDARD BANK

I contacted the call centre on 09/10/2020 to request a new debit card. The consultant assured me a new card will be available for collection in 7-10 working days. I made a follow up the next week and another consultant confirmed that the card is on its way. After not receiving any notification from standard bank I called the call centre again for the 3rd time only to be kept on hold for more than 20 minutes!!!! Gautana advised that my order failed and a new order must be placed on the system... Wait another 7-10 working days. I asked for her managers details, Charlene Thomas and asked to speak to her. I was placed on hold and no one got back to me. I have never experienced such pathetic service in my life.