Pathetic service from Standad Bank

Few words to describe the Business and its ethics.... *********** and untrained employees, disconnected system and unaccountable for their nonsense action. Today I'm having terrible credit scoring which I've worked hard to keep it clean for years until I had standard bank financing me.

Take my advice stay away from Standard Bank, and if you are unfortunately have them financing you don't fall into the trap of their payment relieve system. I was contacted by the bank and offered three months payment break starting from April to June. Month end April came and they went ahead and debit my account which is on payment break as per agreement. Upon querying the debit order they acknowledge it was a mistake from their side, they should have not debit and they themselves return the debit order. I was told the account is on payment holiday as agreed however it appears on one system and not yet the other system as they are in a process of loading the application. I was told they underestimated the number of application hence they are running behind schedule due to backlog but it will be loaded on the other system. Come month end May another debit order went though and again standard bank themselves reverse it and I was told exactly the same story and I was assured all is in order, I should not to worry. With all this happening one must remember that I'm baking with standard bank therefore I cant reverse any debit order, it has to be done by the bank personnel with approval of the relevant department that is holding my account. Cutting the story short, today I'm battling with a bad credit record due to the bank that doesn't take responsibility for its actions and care less about their clients.