CA
CLAUDE A
1 reviews | Active since Mar 2013
22 Feb 2021, 22:37
Pathetic Service from Private Banker
Pathetic service received from my Banker.I yoy work from Home it does not mean you as the Client can be treated like one of your Children. Standard Bank is not concerned about there Clients,and worse of all even if you are a Private Banking Client.Even the Standard Bank Resolution Center do not reply or inquire about my Complaint. Great Bank,moving you forward ??
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Replies (2)
Standard Bank's replyOfficial
23 Feb 2021, 00:48Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply23 Feb 2021, 00:48
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
CA
CLAUDE A's updateReviewer Update
05 Mar 2021, 14:39Since 23 February all i received from the Complaints Resolution Centre was this type e-mail,
``
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The matter with regards to the service breakdown from the banker has been escalated through to the Priority Suite seniors in order for them to get your Private Banker to make contact with you.
With regards to you need getting feedback from the Complaints department, will you be able to please forward the correspondence through to me which you have sent through to our department in order for me to look into this matter.
I trust this response is in order and will await your response.
Kind regards ``
Standard Bank Complaint Reference Number: ***
did ask again for three times already,and all you get is this copy and paste feedback three times Bull**** this bank,no problem will be closing my account !!!!
Standard Bank Complaint Reference Number: ***
did ask again for three times already,and all you get is this copy and paste feedback three times Bull**** this bank,no problem will be closing my account !!!!
CA
CLAUDE A's update05 Mar 2021, 14:39
Reviewer Update
Since 23 February all i received from the Complaints Resolution Centre was this type e-mail,
``
``
The matter with regards to the service breakdown from the banker has been escalated through to the Priority Suite seniors in order for them to get your Private Banker to make contact with you.
With regards to you need getting feedback from the Complaints department, will you be able to please forward the correspondence through to me which you have sent through to our department in order for me to look into this matter.
I trust this response is in order and will await your response.
Kind regards ``
Standard Bank Complaint Reference Number: ***
did ask again for three times already,and all you get is this copy and paste feedback three times Bull**** this bank,no problem will be closing my account !!!!
Standard Bank Complaint Reference Number: ***
did ask again for three times already,and all you get is this copy and paste feedback three times Bull**** this bank,no problem will be closing my account !!!!