CK
Camila K
1 reviews | Active since Nov 2011
07 Sept 2023, 09:23
PATHETIC SERVICE FROM PRESTIGE BANKING! DO NOT TAKE THIS ACCOUNT UPGRADE
please do not fall victim to the **** for upgrading to the prestige account! There is someone assigned to assist you as a personal banker but when you email them or the prestige email address no one reverts or calls to assist you!
I would like to Specifically mention Vanessa VM Moima who is supposedly the person I should contact. I have sent her three separate emails requesting assistance but to no avail! Poor service!!
you will be sadly disappointed thinking you'll receive better service as they promise 24/7 support this is just a myth!! a lie they tell to get you to upgrade to spend more money on fees for absolutely nothing!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
07 Sept 2023, 09:52Good Day Camila
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Sept 2023, 09:52
Official
Good Day Camila
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
CK
Camila K's updateReviewer Update
08 Sept 2023, 11:40Thank you to Vanessa Moima for reaching out and apologising! I appreciate the effort to remedy the situation.
CK
Camila K's update08 Sept 2023, 11:40
Reviewer Update
Thank you to Vanessa Moima for reaching out and apologising! I appreciate the effort to remedy the situation.
Standard Bank's replyOfficial
08 Sept 2023, 11:59Hi Camila
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply08 Sept 2023, 11:59
Official
Hi Camila
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team