BC
BHAVEKA C
1 reviews | Active since Jul 2019
31 Jan 2020, 09:42
Pathetic Service From Online Applications-Lulu Maistry
Pathetic Service From Online Applications-Lulu Maistry!!
We app**** online,passed prescreening and all platforms,The consultant Lulu Maistry advised that it was referred to credit for further screening!she advised that scoring is in order and she will communicate with me through the process!I called the entire day and sent emails to her,she did not respond to even 1 email. This morning I called them for the 100th time only to realise that it was declined although we had all supporting and motivational documents to support it!Instead of housing our nation standard bank is encouraging us to loose it!Lulu maistry should not be a consultant,She does not respond.She doesn't return calls.Your credit support team should show sympathy,we have a valid reason with documents to support yet you still declined us!Terrible service
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
31 Jan 2020, 09:57Hello Bhaveka
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply31 Jan 2020, 09:57
Official
Hello Bhaveka
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
BC
BHAVEKA C's updateReviewer Update
31 Jan 2020, 10:04I am really trying to purchase a home for my family.My kids are so young.To ensure that reckless lending is avoided,i have submitted documentation to prove that arrangements and payments are in place for these accounts!We both are loyal staff to our companies and we work here for a long time.How can you guys be so heartless to decline such a strong application?It was on the verge of being approved but your so called credit department has declined it.
South africans are being housed for the lower LSM.I cannot qualify cos I earn well.I earn well yet i cant qualify!I spent my entire year paying off debts to get this loan.How could you do this to us???????
South africans are being housed for the lower LSM.I cannot qualify cos I earn well.I earn well yet i cant qualify!I spent my entire year paying off debts to get this loan.How could you do this to us???????
BC
BHAVEKA C's update31 Jan 2020, 10:04
Reviewer Update
I am really trying to purchase a home for my family.My kids are so young.To ensure that reckless lending is avoided,i have submitted documentation to prove that arrangements and payments are in place for these accounts!We both are loyal staff to our companies and we work here for a long time.How can you guys be so heartless to decline such a strong application?It was on the verge of being approved but your so called credit department has declined it.
South africans are being housed for the lower LSM.I cannot qualify cos I earn well.I earn well yet i cant qualify!I spent my entire year paying off debts to get this loan.How could you do this to us???????
South africans are being housed for the lower LSM.I cannot qualify cos I earn well.I earn well yet i cant qualify!I spent my entire year paying off debts to get this loan.How could you do this to us???????
BC
BHAVEKA C's updateReviewer Update
31 Jan 2020, 10:25Now Lulu calls me only to say that when I called "other consultants did assist me"!Wat the hell!who was my consultant?her or them????????
BC
BHAVEKA C's update31 Jan 2020, 10:25
Reviewer Update
Now Lulu calls me only to say that when I called "other consultants did assist me"!Wat the hell!who was my consultant?her or them????????
BC
BHAVEKA C's updateReviewer Update
31 Jan 2020, 11:12I have sent them documents that my acoounts became as such as I went onto maternity leave twice.I sent them arrangements that I made with creditors and all my payments that I honoured.What more do they want?do they want my kids to be without a home for the next 20 YEARS?The banks and goverments are providing homes to the lower end individuals who "can work but refuse to".They are being provided with homes which they can call their OWN.yet I cant qualify with my entire motivation
BC
BHAVEKA C's update31 Jan 2020, 11:12
Reviewer Update
I have sent them documents that my acoounts became as such as I went onto maternity leave twice.I sent them arrangements that I made with creditors and all my payments that I honoured.What more do they want?do they want my kids to be without a home for the next 20 YEARS?The banks and goverments are providing homes to the lower end individuals who "can work but refuse to".They are being provided with homes which they can call their OWN.yet I cant qualify with my entire motivation