PATHETIC SERVICE FROM NORTHGATE BRANCJ

I went into the Northgate branch on 4th April to request that my Stanlib investment be linked to my internet banking. I completed the forms and was told by Service consultant 3 - a young Indian gentlemen that it would take 3 days to reflect. During the week I received an sms from Stanlib to say that my personal details have been amended, I did not request any personal detail amendments. I called through to the Prestige line on the 11 April and was put through to the branch, a black lady took all of my details and promised to call me back with feedback. She DID NOT call me back. I called again this morning and was put through to Violet at Northgate who proceeded to speak to me like I am an idiot telling me that she doesn't think that the investment can be linked. I think it is disgusting that standard banks own staff does not know what service offerings they provide and I had to explain to her that it can be done. She then proceeded to not allow me to speak she continued talking over me telling me how she is basically doing me a favour trying to help. YOU ARE NOT DOING ME A FAVOUR. WITHOUT CUSTOMERS THERE WOULD BE NO STD BANK. I still have not received an answer as to why my request has not been processed.