Pathetic Service from ***** Dept

I called the ***** department this morning and stopped my card.

To please note that the service I received was Pathetic:

8:23 Vuyani agent answer, took dne my details. Put in me on hold for 4-5 min. Took more info from me and then told me the system was slow. 8:57 I cut the call- Vuyani had me on hold for more than 20 minutes 8:58 I called back, Sandile answered. I asked him his system was down and he said no. I informed him of the poor service from Vuyani. Asked that I speak to a manager after he assisted me. Sandile checked system and found Vuyani's note. Vuyani stopped my card at 8:43. 20 Minute after my first interaction with him. Sandile then proceeded to request a new card for me and transfer me to a survey before transferring me his manager. 9:11 The line then went dead.

This experience reminded me of service provided at Government institutions. Truly shocking!!