Pathetic service from enquiries clerck

Item: Standard Bank
Rating: 1
Author: Vergil L

On the 28th December 2019 I was at Mall of The South branch. The Standard bank app on my mobile was not working, the young male enquiry clerk assisted me. He had a system in front of him where he could check my card nr. I was advised to go fetch my cheque card from home VERY UN PROFESIONAL SERVICE FROM THE BANK

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

30 Dec 2019, 08:55

Dear Vergil Lipschitz

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Standard Bank's reply30 Dec 2019, 08:55

Official

Dear Vergil Lipschitz

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Standard Bank's replyOfficial

14 Jan 2020, 08:29

Dear Vergil Lipschitz

Thank you for posting your comments.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply14 Jan 2020, 08:29

Official

Dear Vergil Lipschitz

Thank you for posting your comments.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen
Complaint Resolution Centre
***