Pathetic service from Cleary Park branch

This our second complaint of Cleary Parks Branch. In Early November my cousin deposited funds into a incorrect account which suppose to be my account but the first two digits she put incorrectly. She went to the branch the following day with the receipt from ATM. The staff was unfriendly. She submitted all the documents that she was told to provide. Lungi keeps lying to stop us from querying about the matter she tells us she will call us back which never happens she provided her direct number ***. She ignores our calls . She keep saying she will contact us but it is lies. Standard bank refuses to pay back my funds. I am changing banks asap.

I will leave my cousins number below as she was at the bank the day the mistake was made. There is no reference as Lungi never provided one. She refuses to assist us.