MM
Magdel M
1 reviews | Active since Apr 2022
10 Dec 2024, 12:34
Pathetic *********** service from call centres
I was a victim of a phishing **** - I have spoken to I don't know how many people now - and nobody can assist me - All that the 1st lady did yesterday, was ti stop my card, ***** up my internet banking, that I had to spend 2.5hours in the bank to fix - and still no assistance regarding this. The transaction still shows as an outstanding authorization, so bank said, it still can be stopped - but nobody can or want to assist - according to the ***** department this does not fall under *****. Sorry for my language, but ***. Pathetic
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Replies (2)
Standard Bank's replyOfficial
10 Dec 2024, 12:42Dear Magdel,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Dec 2024, 12:42
Official
Dear Magdel,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
MM
Magdel M's updateReviewer Update
10 Dec 2024, 19:23Not feeling hopeful, but let's see. I don't even know, with how many departments I have spoken to, today, I was more than an hour on the phone today, being send from pillar to post. They did phone me and said they will investigate, so let's see, what happens...
MM
Magdel M's update10 Dec 2024, 19:23
Reviewer Update
Not feeling hopeful, but let's see. I don't even know, with how many departments I have spoken to, today, I was more than an hour on the phone today, being send from pillar to post. They did phone me and said they will investigate, so let's see, what happens...