1 reviews | Active since Feb 2019
Pathetic service from bank
Pathetic service from Home Loan department. I have been trying to withdraw funds from my Home account since Monday 28 Dec. The lady from Home loan called Zandi said she will call my husband to confirm she did not. I called again on Wednesday they called my husband for confirmations and said we will be able to withdraw after 24hours. And today 02 Jan 2021we still can't. I went to the branch in walmer park and was put through to homeloans. They are now starting the application all over after 5days because there are no notes of confirmation being done. And telling me I must wait for another 24hours. What a pathetic service. I am not borrowing money from bank this is my money that I have been paying extra. I need funds now not after another 24hours. The banker is giving me an option for overdraft if I want funds now which I must pay R1200.00 initiation fees for some, why should I pay for incompetency caused by the bank.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards,
Complaint Resolution Centre.