PATHETIC SERVICE ***** DEPARTMENT

I logged a query on the 23/12/2016 for a ********** claim on my credit card, I was told the turn around time is 6 working days I am still waiting!!. I have called the claims department 100 times its costing me more to follow up on this query then the actual claim amount. Every time I call I get the same response we will escalate the matter it should have been sorted out by now but nothing happens! This is beyond poor service I have only banked with std bank my whole life- just recently there was a problem with the IT department linking my new cr card to my profile it took 1 & half months just to sort out!!