Pathetic Service for Simple Request

The service from Standard Bank if pathetic. I have been trying to change my electronic payment limit for the past 5 days, with no staff member at any point of contact being able to help me. I have followed the process of using a secure message (which is fundamentally inferior to banks like FNB who actually understand how to service customers properly, i.e. with FNB I can change my limit within a couple of seconds online) and since then I have been redirected to people that do not understand what to do with the request, to phone numbers that do not exist, been on the phone for over 50 minutes trying to get directed to the correct person, been promised that Standard Bank would call me back and yet I still cannot make a payment of my own money to a recipient. The amount of money that I am trying to transfer is significant, and Standard Bank is costing me money which I doubt they will repay. I may loose a business opportunity because I am unable to make a payment of funds. Standard Bank is clearly *********** and does not care about Customer Service. This post on hello peter, is actually one of my attempts to try and get someone to assist. Thats how disgusting the service is.