Pathetic Service for New Business Account

Since last week I have been unsuccessfully trying to open a new business account with Standard Bank. First I hit the "Call Back" button on their website on 2 different days and got no response. Then I tried to e-mail their ********** address and it appeared to be malfunctioning.

Yesterday I decided to call their 0860 number which I think charges much more on cellphone and the consultant called me back and had to hold for 10 minutes while she was arranging for someone to help me. She then came back to me and promised that a consultant would call me back shortly. I waited the whole day yesterday and till now I have not received a call from Standard Bank Business Accounts.

I am hoping that they read Hello Peter and will be able to call me. I have had great experience with Standard Bank Home Loans, and my partner has recommended Std Bank Business Accounts. He has agreed though that if this the level of service they are now giving perhaps we need to go to FNB - where my wife works - wait for Discovery Bank, because Discovery is quite advanced and tech savvy.