PATHETIC SERVICE FOR M/PLAIN RESIDENCE WHY!!!

Why is it there is never enough staff on duty to assist as the M/Plain branches. No matter when you go, the banks in M/Plain always has long lines with 1 teller at the cash out counter, 1 at enquiries and 1 who consults. WHY! Yet when you go to branches in Rondebosch, Pinelands & Waterfont there is ample staff waiting for clients to come in and they anxiously waiting to assist them giving top class service. You can count the number of clients on your 1 hand even during their busiest periods. Those clients spend 10 min in the bank in & out we in M/Plain spend at least 1hr before we are seen to. YET we all pay the same bank fees but the service provided is totally the opposite. To add to that, the quest that you sign for does not even get executed, so that means you have to come back again to that unpleasant process and hope for the best. Your staff rushes to get through the 100's of clients in the queries and your requests gets overlooked. Please urgently address this issue or alternately take away the monthly fee because what we experiencing is not worth the monthly fee. There is forever queues and the requests are not even executed. Calling the manager does not help as she dux :-(