aA
alvinmonty A
1 reviews | Active since Feb 2017
15 Dec 2020, 11:09
Pathetic service
After x30 years I have decided to move all my accounts to FNB. I am totally and completely appalled by the poor service by the Standard Bank.
My cheque account has suddenly been changed from a staff rate on service fees to a pay as you go per transaction without any communication or consultation whatsoever.
I am moving to FNB with a flat rate of R35.00 per month service fee as a 58 year old person.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
15 Dec 2020, 12:46Dear Alvin
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply15 Dec 2020, 12:46
Official
Dear Alvin
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***