Pathetic service

I recently purchased a new house and wanted to do renovations, so I app**** for a loan at Standard bank. I got approved after sending in my bank statements and latest 4 months payslip. The company I work for doesn't have a land line but it is possible for them to contact my employer via cellphone. Standard bank refused and stated because they don't have a land line they cannot contact my employer for employment verification, even though I sent through a letter of employment from my employer. This is a ridiculous way to lose a loyal client, I have been with standard bank for 15 years and because they refuse to contact my employer via cellphone they will lose a loyal customer.