Pathetic service

I went into the bank over two days to complete one transfer firstly. Secondly I requested to do an immediate interbank transfer I was advised of a 2% fee I would pay which I was willing to do. As I was transferring 55000 which equals to 1100 which I was willing to pay as I was under the impression it would be an immediate transfer and was advised it would reflect in this persons capitec account within an hour. It is close of business the money still not reflecting so why on earth did I pay extra for an immediate payment this is pathetic service, failed promise and incorrect information provided to me by the branch consultant. Why would I pay for this horrible service when I can’t even do a simple task as an immediate transfer from the cellphone app and when I pay extra in the bank to do it it’s still not immediate