Pathetic service

Good day, I've been banking with Standard Bank for the last 10 years always made my payments, however I find myself in a very difficult situation, where I approached rbe Bank and asked for a payment holiday on the 7th November 2022, after continuously following up and dealing with rude consultants, dealing with back and forth emails saying the same thing over and over again, I get declined to a payment holiday and offered debt consolidation, I am a commission earner and therefore my salary is not the same every month, I'm not running away I'm trying to deal with my issues.

After such a long relationship with Standard Bank I'm disgusted with this service