Pathetic Service

We sent an email to cancel our home protection plan as we have life insurance, we waited 27 days for a response advising that it cannot be cancelled because of extra things that needed to be added onto our life cover. We had already budgeted without that extra charge on our bond, it has now become an inconvenience for that extra charge. if we had been notified earlier then it would not have been such a train smash but now that we had to fork out extra money that we did not budget for its really pathetic. Such pathetic service from an FSP.