Pathetic service

I logged a *****ulent claim on 01/02/2024 I then got an SMS on 03/09/2024 stating my matter is under investigation and will be notified once the investigation is completed on 05/09/2024 I got an SMS stating that the investigation has been concluded however I was not notified if I'll be getting money back or not , on 06/09/2024 I got a call now stating that the SMS's I received were in error and the matter is still being investigated and I'll received feedback by 10/09/2024 to date 18/09/2024 no update i have to call and all im being told is it's still under investigation.

No update throughout the process only call was me being told that the SMS's were in error and they still investigating, actually sad to think that such a big organisation can send out sms's in error and how many client it's being done to that does not have the means of social media.