Pathetic service during these trying times

We have a business account with Standard Bank and since day 1 we’ve had problems with the bankers. The first banker we had was Sonia who opened the bank account and when we changed the name of the business, we requested other bank cards. It’s 3 years later and we still have the incorrect business name on our cards. Sonia left and we now deal with Etienne, whenever we request anything from Etienne, we have to ask him for the same thing several times. We’ve requested credit life when we bought a vehicle at the beginning of 2019, when the pandemic hit us, we followed up on the credit life, it was never added to our contract. We have asked him about our business account on Monday, it is Friday today and we still don’t have any response from him. It feels like Standard Bank are really not taking care of their clients anymore and especially now that we really need them. We have never skipped payments before this pandemic and our accounts were always up to date. Now that the business is in a bit of a low, Standard Bank gets debt collectors to harass you and the business banker is of no assistance at all! The entire world is in a crisis so I can’t understand how they can threaten people to take the vehicles away when that is the only means to earn an income at the moment. We want a other banker because we don’t want to deal with someone who is never willing to assist us. When things go back to normal and business is what it used to be, to be honest, we would rather take our business elsewhere, where we could deal with people who appreciate the business and want to assist especially during times like this.