Pathetic Service & Dishonest charging

Another pathetic service from Standard Bank, in which the purchase of electricity becomes impossible despite several attempts. Each time the transaction fails, the bank take s a R1,50 fee, for the actual (non) purchase and the "refund" when the purchase does not work. So the bank is charging the client for their own inefficient, [pathetic service. So far, I have lost R 6 in fees.... and still no electricity. It is 7:10 pm and I am line for the past 9 minutes, trying to get an answer from the call centre. Of course, it's only a machine talking back ... no resolution. This bank is the pits ..... and they charge the client for their mistakes.