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Nokuthula N

1 reviews | Active since Dec 2019

08 Dec 2021, 13:36

Pathetic service

I have business account with standard bank. I asked my associate 5o make deposit to my standard bank business account since they using same bank. This transaction is from standard bank to standard bank and I waited hours money not reflecting and I called standard bank to be told takes an hour to 24 hours to retlects yet it the same bank. And their app most of the time doesn't work. Now I can't do my work I have clients waiting I can't service them cause standard bank hasn't released my funds. The money on their account is just seating making interest for them while I'm stuck to make a living

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Replies (1)
Standard Bank
Standard Bank's reply08 Dec 2021, 15:31
Official
Dear Nokuthula N

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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