Pathetic Service - ***** Dept

Tried logging on to internet banking and got a message "Technical Exception" and gave a customer Care number ***. I called it and it was their ***** line. After waiting 8 minutes, it was answered and I was told that I am at the wrong department and I should be at the Internet banking department. I asked the lady why does the message have the ***** number if I should be at the IB department and she just transfered the call. I ended up at the Homeloan department. I had to explain to the lady the issue and she put me back in the queue. Its now 15 mins and I am still holding!!!!!!! Your service is pathetic!!!