SA
Shamima A
1 reviews | Active since Jul 2015
24 Dec 2019, 11:48
Pathetic service
Why is Wynberg (cape town) standard bank closed at 11:15 am on the last shopping day before Xmas.
I rushed from Plumstead to get to the bank only to find the doors closed. Not even a notice to say why. Really pathetic. I had to pay someone. To take me to the bank.
What as waste of money and pathetic service for a bank to be closed on one of the biggest business days of the year
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Replies (2)SA
Shamima A's updateReviewer Update
02 Jan 2020, 15:45Good Day
This bank being closed on the 24 Dec 2019 caused me a lot of grief. While I appreciate your initial reply, it still does not explain how the bank could be closed. I even called your customer service centre on 24th and was told the bank would close at 3:30pm.
This is totally unacceptable and requires more than a "we will address the matter". Was this closure approved by your head office? If so why did you call centre not know about it and why was there no signage up at the bank to inform us "unimportant " customers?
Awaiting your Response
S. Abrahams
S
This bank being closed on the 24 Dec 2019 caused me a lot of grief. While I appreciate your initial reply, it still does not explain how the bank could be closed. I even called your customer service centre on 24th and was told the bank would close at 3:30pm.
This is totally unacceptable and requires more than a "we will address the matter". Was this closure approved by your head office? If so why did you call centre not know about it and why was there no signage up at the bank to inform us "unimportant " customers?
Awaiting your Response
S. Abrahams
S
SA
Shamima A's update02 Jan 2020, 15:45
Reviewer Update
Good Day
This bank being closed on the 24 Dec 2019 caused me a lot of grief. While I appreciate your initial reply, it still does not explain how the bank could be closed. I even called your customer service centre on 24th and was told the bank would close at 3:30pm.
This is totally unacceptable and requires more than a "we will address the matter". Was this closure approved by your head office? If so why did you call centre not know about it and why was there no signage up at the bank to inform us "unimportant " customers?
Awaiting your Response
S. Abrahams
S
This bank being closed on the 24 Dec 2019 caused me a lot of grief. While I appreciate your initial reply, it still does not explain how the bank could be closed. I even called your customer service centre on 24th and was told the bank would close at 3:30pm.
This is totally unacceptable and requires more than a "we will address the matter". Was this closure approved by your head office? If so why did you call centre not know about it and why was there no signage up at the bank to inform us "unimportant " customers?
Awaiting your Response
S. Abrahams
S
Standard Bank's replyOfficial
08 Jan 2020, 14:36Dear Shamima
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply08 Jan 2020, 14:36
Official
Dear Shamima
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***