Pathetic service

I did and telephonic application for personal loan last week Wednesday, 3 February 2021.. everything started of smoothly and was approved for certain amount which i then accepted. I emailed my documents as requested and waited 3 days for feedback. on the 3rd day i get a phone call from verifications department requesting me to go to the branch to change my personal details because my surname has changed. this was on Saturday morning. the consultant informed me that as soon as the details has been submitted at the branch she will contact me and release the funds immediately. the said she will call me back at 12pm and release the funds. I was in the line at the branch for 2.5 hours!! and no call back from Chari! Monday morning I had to phone two times to leave messages for her to call me back. she eventually called me back and say oh no now we cant use your extra income we can only use one income so we need to re-do the application again and see if you still qualify. at this point i'm so frustrated because how did they not check this before the time?? nevertheless, we agreed and she did the application. this time i was obviously approved for half the amount initially approved. but that is not it! now they need statements from my bank that by bank has NOT released yet which means i need to go back to a branch to get stamped statements as they do not accept printed statements via internet banking that is not stamped. Oh and the consultant had "system issues" yesterday and said she will phone be back in 5 min.... it is now the next day and still no call back from the consultant. almost a week later and still no money in my account!!