SW
Silindile W
1 reviews | Active since May 2018
05 Nov 2019, 03:13
Pathetic service
I am extremely appalled by the service of this bank. I have waited since last week for a call which I was promised by your consultant to upgrade my savings account to a cheque account. I app**** for a new cheque account card online with FNB on Friday. And was called yesterday, my application was completed and my new card will be couriered to work for me free of charge. Now that is what I call extraordinary customer service, and because of your pathetic service you once again have lost a customer.
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Standard Bank's replyOfficial
05 Nov 2019, 05:20Hello Silindile,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply05 Nov 2019, 05:20
Official
Hello Silindile,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***