AS
Alain S
1 reviews | Active since Mar 2009
29 Jun 2025, 11:27
Pathetic Service !!!!
Standard Bank declined an overseas transation at 12.45 am which they claim was *****. It was not ***** at all. Stuck in a foreign country not speaking the language and the taxi driver was extremely irrate after driving us for 6 hours. Thankfully have other bank options to pay with. They first claimed they phoned at 8.06 am but could not provide a telephone number ? Then they claimed they phoned at 1.00 am but still could not provide the number ? Instead of phoning and declining the transation why not send an automated message via their application to check first ! When I called into their ***** Department to speak to a Manager I was told that there was no Manager, and that the process had to be followed ie that they would call back. Then I was put on hold for a while and told that they cannot join the call with the Manager. Surely if this was true, then why waste my time in the first place by placing me on hold. Now they say they are going to email me. Shame on you Standard Bank !!!!
Helpful (0)
Replies (18)0
Replies (18)
Standard Bank's replyOfficial
29 Jun 2025, 12:28Dear Alain S,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team ***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team ***
Standard Bank's reply29 Jun 2025, 12:28
Official
Dear Alain S,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team ***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
30 Jun 2025, 11:03Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply30 Jun 2025, 11:03
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
AS
Alain S's updateReviewer Update
30 Jun 2025, 13:48If you had bothered to read my initial post, you would have seen that I was told that you were going to email me. The reason is that I am travelling and that I am not available on my mobile. You have my email address.
AS
Alain S's update30 Jun 2025, 13:48
Reviewer Update
If you had bothered to read my initial post, you would have seen that I was told that you were going to email me. The reason is that I am travelling and that I am not available on my mobile. You have my email address.
AS
Alain S's updateReviewer Update
30 Jun 2025, 14:04I wonder how much time you need to look into the case ?
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Alain S's update30 Jun 2025, 14:04
Reviewer Update
I wonder how much time you need to look into the case ?
Standard Bank's replyOfficial
30 Jun 2025, 14:21We regret to inform you that we are unable to assist with any updates or proceed with your request without proper authentication.
Authentication can only be processed telephonically.
In order for us to proceed with your request, we kindly ask that you provide us with your international contact number.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Jun 2025, 14:21
Official
We regret to inform you that we are unable to assist with any updates or proceed with your request without proper authentication.
Authentication can only be processed telephonically.
In order for us to proceed with your request, we kindly ask that you provide us with your international contact number.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindest regards,
Standard Bank Hello Peter Team
***
AS
Alain S's updateReviewer Update
30 Jun 2025, 15:03Unbelievable !!!! You can authenticate me via your application !!!
I already told the service agent that when I travel I have an eSIM and do not have my phone number active, I also told him I am avaialble on what's app call or iPhone Messenger !!! In view of this I was told that I was going to receive an email,. Where is the email ???? Or are you just stringing me along and wasting my time as usual. !!!
I suggest you step you your game and autenticate me another way.
I already told the service agent that when I travel I have an eSIM and do not have my phone number active, I also told him I am avaialble on what's app call or iPhone Messenger !!! In view of this I was told that I was going to receive an email,. Where is the email ???? Or are you just stringing me along and wasting my time as usual. !!!
I suggest you step you your game and autenticate me another way.
AS
Alain S's update30 Jun 2025, 15:03
Reviewer Update
Unbelievable !!!! You can authenticate me via your application !!!
I already told the service agent that when I travel I have an eSIM and do not have my phone number active, I also told him I am avaialble on what's app call or iPhone Messenger !!! In view of this I was told that I was going to receive an email,. Where is the email ???? Or are you just stringing me along and wasting my time as usual. !!!
I suggest you step you your game and autenticate me another way.
I already told the service agent that when I travel I have an eSIM and do not have my phone number active, I also told him I am avaialble on what's app call or iPhone Messenger !!! In view of this I was told that I was going to receive an email,. Where is the email ???? Or are you just stringing me along and wasting my time as usual. !!!
I suggest you step you your game and autenticate me another way.
AS
Alain S's updateReviewer Update
30 Jun 2025, 18:25And how does your reply help me ???!!!
AS
Alain S's update30 Jun 2025, 18:25
Reviewer Update
And how does your reply help me ???!!!
AS
Alain S's updateReviewer Update
01 Jul 2025, 07:47I have still not received the email from your Manager !
It has been 2 days already !!
It has been 2 days already !!
AS
Alain S's update01 Jul 2025, 07:47
Reviewer Update
I have still not received the email from your Manager !
It has been 2 days already !!
It has been 2 days already !!
AS
Alain S's updateReviewer Update
01 Jul 2025, 08:32When ? I was expecting the email from the Manager by now !!!
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Alain S's update01 Jul 2025, 08:32
Reviewer Update
When ? I was expecting the email from the Manager by now !!!
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Alain S's updateReviewer Update
02 Jul 2025, 08:43I still have not received any email from your Manager, I was told too expect an email on Sunday. But was never told which Sunday ! When will someone get back to me ?
AS
Alain S's update02 Jul 2025, 08:43
Reviewer Update
I still have not received any email from your Manager, I was told too expect an email on Sunday. But was never told which Sunday ! When will someone get back to me ?
Standard Bank's replyOfficial
02 Jul 2025, 10:01We regret to inform you that we are unable to assist with any updates or proceed with your request without proper authentication.
Authentication can only be processed telephonically.
In order for us to proceed with your request, we kindly ask that you provide us with your international contact number.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jul 2025, 10:01
Official
We regret to inform you that we are unable to assist with any updates or proceed with your request without proper authentication.
Authentication can only be processed telephonically.
In order for us to proceed with your request, we kindly ask that you provide us with your international contact number.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindest regards,
Standard Bank Hello Peter Team
***
AS
Alain S's updateReviewer Update
02 Jul 2025, 10:11You are clearly wasting my time and lying to me. I already have you the authentication options. And why don’t you just send me an email like I was told??
Shame on you Standard Bank for always changing the goal posts and avoiding any accountability !!!
Shame on you Standard Bank for always changing the goal posts and avoiding any accountability !!!
AS
Alain S's update02 Jul 2025, 10:11
Reviewer Update
You are clearly wasting my time and lying to me. I already have you the authentication options. And why don’t you just send me an email like I was told??
Shame on you Standard Bank for always changing the goal posts and avoiding any accountability !!!
Shame on you Standard Bank for always changing the goal posts and avoiding any accountability !!!
Standard Bank's replyOfficial
02 Jul 2025, 10:17We are unable to assist with any updates or proceed with your request without proper authentication.
Authentication can only be processed telephonically. Unfortunately, the methods provided by you are not in line with our laid down process.
In order for us to proceed with your request, we kindly ask that you provide us with your international contact number.
Kindest regards,
Standard Bank Hello Peter Team
***
In order for us to proceed with your request, we kindly ask that you provide us with your international contact number.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jul 2025, 10:17
Official
We are unable to assist with any updates or proceed with your request without proper authentication.
Authentication can only be processed telephonically. Unfortunately, the methods provided by you are not in line with our laid down process.
In order for us to proceed with your request, we kindly ask that you provide us with your international contact number.
Kindest regards,
Standard Bank Hello Peter Team
***
In order for us to proceed with your request, we kindly ask that you provide us with your international contact number.
Kindest regards,
Standard Bank Hello Peter Team
***
AS
Alain S's updateReviewer Update
02 Jul 2025, 10:30I am not sure what is so difficult to understand. I do not receive calls on my international number as I am not prepared to pay R 50 a minute to receive calls. I have an eSIM and an available on what’s app or FaceTime audio.
Why don’t you provide me a number and I will phone you.
Still avoiding the fact that you have not sent me the email and the agent told me that you could authenticate me via email !
Nice try ! B
Why don’t you provide me a number and I will phone you.
Still avoiding the fact that you have not sent me the email and the agent told me that you could authenticate me via email !
Nice try ! B
AS
Alain S's update02 Jul 2025, 10:30
Reviewer Update
I am not sure what is so difficult to understand. I do not receive calls on my international number as I am not prepared to pay R 50 a minute to receive calls. I have an eSIM and an available on what’s app or FaceTime audio.
Why don’t you provide me a number and I will phone you.
Still avoiding the fact that you have not sent me the email and the agent told me that you could authenticate me via email !
Nice try ! B
Why don’t you provide me a number and I will phone you.
Still avoiding the fact that you have not sent me the email and the agent told me that you could authenticate me via email !
Nice try ! B
Standard Bank's replyOfficial
02 Jul 2025, 13:01We understand your frustration and are eager to assist you with your request.
Unfortunately, we are unable to contact you via WhatsApp or FaceTime, and we cannot authenticate you via email.
To enable us to assist you further, please provide us with your international contact number or an alternative number.
Standard Bank's reply02 Jul 2025, 13:01
Official
We understand your frustration and are eager to assist you with your request.
Unfortunately, we are unable to contact you via WhatsApp or FaceTime, and we cannot authenticate you via email.
To enable us to assist you further, please provide us with your international contact number or an alternative number.
AS
Alain S's updateReviewer Update
02 Jul 2025, 13:35Where is the email I was promised ? Or a telephone number for me to phone you. You conveniently ignore that point ?! What are you hiding from ?!
AS
Alain S's update02 Jul 2025, 13:35
Reviewer Update
Where is the email I was promised ? Or a telephone number for me to phone you. You conveniently ignore that point ?! What are you hiding from ?!
AS
Alain S's updateReviewer Update
02 Jul 2025, 15:15So I phoned in again to Standard Bank. They authenticated me via the application, but still not able to speak to a Manager ?? I have been waiting since Sunday for a Manager to email me. Why is everything so complicated with Standard Bank ?!
AS
Alain S's update02 Jul 2025, 15:15
Reviewer Update
So I phoned in again to Standard Bank. They authenticated me via the application, but still not able to speak to a Manager ?? I have been waiting since Sunday for a Manager to email me. Why is everything so complicated with Standard Bank ?!
AS
Alain S's updateReviewer Update
03 Jul 2025, 11:12After phoning in and wasting over an hour of time, all I get is a sorry.
Still not email from Standard Bank since Sunday !
Going to log a complaint at the Banking Ombudsman for further investigation.
Standard Bank are pathetic !!!!
Still not email from Standard Bank since Sunday !
Going to log a complaint at the Banking Ombudsman for further investigation.
Standard Bank are pathetic !!!!
AS
Alain S's update03 Jul 2025, 11:12
Reviewer Update
After phoning in and wasting over an hour of time, all I get is a sorry.
Still not email from Standard Bank since Sunday !
Going to log a complaint at the Banking Ombudsman for further investigation.
Standard Bank are pathetic !!!!
Still not email from Standard Bank since Sunday !
Going to log a complaint at the Banking Ombudsman for further investigation.
Standard Bank are pathetic !!!!