NP
Nigel P
1 reviews | Active since Sept 2018
31 Aug 2021, 09:45
PATHETIC SERVICE
Absolutely pathetic service. I went into a branch to replace my cheque card as the chip was not working, they said they would deliver the card to a DSV locker. After 3 weeks of a number of calls to useless consultants, I collected the card from the locker, this was not a cheque card but a credit card. Now I cannot get a hold of anyone that can assist. Every time a call in i am put on hold for long periods of time and i eventually cut the call. I do not know what to do, i do not have a card and no one at Standard Bank will assist me.
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Replies (2)
Standard Bank's replyOfficial
01 Sept 2021, 00:42Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply01 Sept 2021, 00:42
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
NP
Nigel P's updateReviewer Update
01 Sept 2021, 14:32This is just an empty response. Up until now no one from Standard Bank has made contact with me to have this resolved. This is pathetic service.
NP
Nigel P's update01 Sept 2021, 14:32
Reviewer Update
This is just an empty response. Up until now no one from Standard Bank has made contact with me to have this resolved. This is pathetic service.