Pathetic service - Credit card

Item: Standard Bank
Rating: 2
Author: Karin S

Good day

I app**** for a credit card about a week ago, then the courier company smsed me and asked which branch it should go to.. I rep**** and said that it should go to an address, not a branch..

No one from Standard Bank has answered me on this..

I want my card, in this week still... Delivered to that address that I provided when I app**** for the card.

I can see the card is active on the app. Please assist as I'm not getting any response anywhere else.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

23 Nov 2020, 15:34

Dear Karin

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply23 Nov 2020, 15:34

Official

Dear Karin

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Karin S's updateReviewer Update

23 Nov 2020, 16:04

Thank you so much. The courier called me and they will deliver tomorrow.

Karin S's update23 Nov 2020, 16:04

Reviewer Update

Thank you so much. The courier called me and they will deliver tomorrow.