BW
Brian W
1 reviews | Active since Nov 2023
21 Dec 2024, 11:59
Pathetic service, Claremont branch cape town
I had money ****** from my account, on weds day went into bank, lady toldr to wait till Friday, went in lady **** it will be in on Saturday, nothing reversed, called and emailed head office asking me 1 million questions, still nooney, lady spoke to manager thuli in Claremont branch, no apology, no empathy, ruthless service, disgusted, this before Christmas, not sure if they really care for clients, patheticservice
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
21 Dec 2024, 14:13Good day Brian,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Dec 2024, 14:13
Official
Good day Brian,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
BW
Brian W's updateReviewer Update
21 Dec 2024, 16:04Thank you for your answer, this is the same lies I have been told since Wednesday
All I ask to be honest when you work with clients, you need our little money.
Today I received a call and the agent tries to convince me he will solve it.
What a ****
Have respect for a person
Pathetic service
All I ask to be honest when you work with clients, you need our little money.
Today I received a call and the agent tries to convince me he will solve it.
What a ****
Have respect for a person
Pathetic service
BW
Brian W's update21 Dec 2024, 16:04
Reviewer Update
Thank you for your answer, this is the same lies I have been told since Wednesday
All I ask to be honest when you work with clients, you need our little money.
Today I received a call and the agent tries to convince me he will solve it.
What a ****
Have respect for a person
Pathetic service
All I ask to be honest when you work with clients, you need our little money.
Today I received a call and the agent tries to convince me he will solve it.
What a ****
Have respect for a person
Pathetic service
Standard Bank's replyOfficial
21 Dec 2024, 16:24Good day Brian,
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Dec 2024, 16:24
Official
Good day Brian,
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
***
BW
Brian W's updateReviewer Update
23 Dec 2024, 16:57Good afternoon, I am sitting in the branch at sba Claremont cape town, and still no response on my account. The funds still not in my account, can someone in senior management call me, as this branch is useless, any HP I can get.
BW
Brian W's update23 Dec 2024, 16:57
Reviewer Update
Good afternoon, I am sitting in the branch at sba Claremont cape town, and still no response on my account. The funds still not in my account, can someone in senior management call me, as this branch is useless, any HP I can get.