hH
hexathion H
1 reviews | Active since Aug 2016
10 Nov 2022, 13:07
Pathetic service, charged for device cancelled months ago
Disgusting service delivery from Standard Bank business banking.
Cancelled our Merchant Machine on 19th July 2022 and still being billed for it. Many, many follow up mails to our business banker with no resolution. There is simply no response from him.
This is *****ing, charging for a service that was cancelled months ago. I want what was ****** by your incompetance to provide service back.
There are mails, upon mails to show how you did nothing to correct when asked to do so.
You have until 16th of November 2022 to cancel this Merchant device and pay back all monies incorrectly deducted. If not resolved by the above date I will hand this over to the Ombudsman for investigation.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
10 Nov 2022, 13:28Dear Mr. Du Plessis
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 Nov 2022, 13:28
Official
Dear Mr. Du Plessis
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
hH
hexathion H's updateReviewer Update
16 Nov 2022, 09:1116th November reached with guess what, zero resolution and no contact from Standard Bank. Expected given the review above.
Have given you every chance and three months of back and forth to correct. Handing this to the Ombuds later today. Had enough of you now.
Have given you every chance and three months of back and forth to correct. Handing this to the Ombuds later today. Had enough of you now.
hH
hexathion H's update16 Nov 2022, 09:11
Reviewer Update
16th November reached with guess what, zero resolution and no contact from Standard Bank. Expected given the review above.
Have given you every chance and three months of back and forth to correct. Handing this to the Ombuds later today. Had enough of you now.
Have given you every chance and three months of back and forth to correct. Handing this to the Ombuds later today. Had enough of you now.
Standard Bank's replyOfficial
16 Nov 2022, 09:15Good Morning Werner
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply16 Nov 2022, 09:15
Official
Good Morning Werner
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
hH
hexathion H's updateReviewer Update
01 Dec 2022, 07:30This is now the third escalation on Hello Peter, hope the world takes notice of the non-existant service you provide your business account holders.
Merchant machine cancelled 19th July, THAT IS 6 MONTHS AGO. You are still debitting for it. You've ****** over R3,000 from our account and haven't returned a sent. ******* and *********** like no no other.
Three times have you told me "This is not the service we strive to deliver", three times you have proven me right.
Complaint has been registered with the Ombudsman. You where afforded enough time to correct the situation.
Merchant machine cancelled 19th July, THAT IS 6 MONTHS AGO. You are still debitting for it. You've ****** over R3,000 from our account and haven't returned a sent. ******* and *********** like no no other.
Three times have you told me "This is not the service we strive to deliver", three times you have proven me right.
Complaint has been registered with the Ombudsman. You where afforded enough time to correct the situation.
hH
hexathion H's update01 Dec 2022, 07:30
Reviewer Update
This is now the third escalation on Hello Peter, hope the world takes notice of the non-existant service you provide your business account holders.
Merchant machine cancelled 19th July, THAT IS 6 MONTHS AGO. You are still debitting for it. You've ****** over R3,000 from our account and haven't returned a sent. ******* and *********** like no no other.
Three times have you told me "This is not the service we strive to deliver", three times you have proven me right.
Complaint has been registered with the Ombudsman. You where afforded enough time to correct the situation.
Merchant machine cancelled 19th July, THAT IS 6 MONTHS AGO. You are still debitting for it. You've ****** over R3,000 from our account and haven't returned a sent. ******* and *********** like no no other.
Three times have you told me "This is not the service we strive to deliver", three times you have proven me right.
Complaint has been registered with the Ombudsman. You where afforded enough time to correct the situation.
Standard Bank's replyOfficial
01 Dec 2022, 08:00Good Morning Werner
We're so sorry to hear this.
We will follow up with our team and revert.
Our sincere apologies once again for the inconvenience.
Thank you
Kind regards
Standard Bank Help Centre
***
We're so sorry to hear this.
We will follow up with our team and revert.
Our sincere apologies once again for the inconvenience.
Thank you
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply01 Dec 2022, 08:00
Official
Good Morning Werner
We're so sorry to hear this.
We will follow up with our team and revert.
Our sincere apologies once again for the inconvenience.
Thank you
Kind regards
Standard Bank Help Centre
***
We're so sorry to hear this.
We will follow up with our team and revert.
Our sincere apologies once again for the inconvenience.
Thank you
Kind regards
Standard Bank Help Centre
***